2020 — Owlforest Embroidery

Forest news

Elena Shirshova July 30, 2020

? On the eve of the last month of summer, we suddenly realize that summer is passing, and we are still working and cannot stop. Our postal owls go on vacation from 3 to 12 August. We need to accumulate resources before the new embroidery season ?

? During this period, we will continue to accept orders on the site, the first shipment after our vacation will take place on Friday 14 August.

? During the holidays we will try to rest more and work less, please don’t worry if our response to your messages will be late. Orders can be placed, the website remains operational. Paid orders will go straight to the assembly operation. We will answer all messages after the start of work.

? Please note that we have opened international orders from July 27th. A complete list of countries with which there is a confirmed postal exchange, and a description of the postal situation in general, can be found here  https://owlforest.ru/en/news/20200727/

? For your order to be sent before the start of our vacation, it must be placed and paid no later than 10:00 am Friday, July 31st Moscow time.

? The production department has already rested and will be working all this time, so after the vacation we will present you with several new products.

See you soon! ???

Elena Shirshova July 27, 2020

Dear friends, we have been waiting a long time for the opportunity to resume shipping around the world.

Good news is that orders stuck since March began to arrive to the owners, it turned out that to many directions they were sent by sea containers. Certainly it took a very long time, and we are very glad that after four months we can track the movement of these orders through the destination countries. The most problematic areas for the delivery were the United States of America, Canada, all of Latin America, Australia and New Zealand. Most of the orders to these countries should be completed soon. 

We asked the representatives of the Russian Post service for information on the prospects for delivery to different regions of the world for the near future and received recommendations, on the basis of which we open the possibility of sending orders to a limited list of countries with which there is currently a confirmed postal exchange. Some of the countries I mentioned above still have no ways to be shipped to them, we will monitor the situation every two weeks and add them to the list as soon as possible.

The list of countries from which we begin to accept orders from July 27, alphabetically:

  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Great Britain
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Kyrgyzstan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Netherlands
  • North Macedonia
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russian Federation
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Turkey
  • Ukraine
  • United States of America
  • Uzbekistan
  • Vatican

Please note that we still cannot guarantee shipment time limits. Delivery routes have not yet been fully restored and may change depending on the situation. If earlier we talked about two months, as the maximum delivery time, after which we could send your order again or return the money, now we are increasing this period to 4 months. We ask you to determine for yourself the acceptable waiting period and refrain from placing urgent orders until the restoration of stable air service.

We wish you all good health, take care of yourself and your loved ones!

Elena Shirshova March 26, 2020

This week in Russia (March 30 - April 5)is a nationwide paid holiday to encourage people to stay home and slow the spread of the corona-virus, so we are changing the store’s schedule.

  • We plan to send all the orders placed until Monday, March 30, 16-00 Moscow time  on Tuesday, March 31.
  • We have to close the possibility of delivering our goods abroad in the nearest future, due to the current situation we can not guarantee the delivery time or even the fact of delivery. From today (March 30) the borders of Russia are closed for passenger traffic, the delivery of parcels abroad may be suspended at any time.
  • We apologize for the inconvenience. As soon as the delivery situation stabilizes, we will again begin to take your orders and send them to you. All the placed orders will be sent tomorrow we hope you will get them soon.
  • We continue our work on new designs and will definitely please you with new  charts in the near future.

The OwlForest team wishes everyone to remain calm, take care of yourselves and your loved ones and cross-stitch with pleasure! ☺